Domestic & International Shipping Policy

Trovica (Pvt) Ltd ’s Shipping Policy

Domestic & International Shipping Policy

Shipment processing time

All orders are processed within the chosen shipping time frame (3~6 business days by Courier, 7~21 business days by Sri Lanka post / EMS Services). If you have any clarifications please contact us! 

 

Shipping rates and delivery estimates

Sri Lanka Post10-30 business daysPlease Refer to the shipping cost while ordering. 

Sri Lanka Post10-30 business daysPlease Refer to the shipping cost while ordering. 

Shipment methodEstimated delivery timeShipment cost
Express Courier Service

DHL / FedEx /UPS /Aramex

5-10 business daysPlease Refer to the shipping cost while ordering.  
EMS courier service7 to 21 business daysPlease Refer to the shipping cost while ordering. 
Sri Lanka Post10-30 business daysPlease Refer to the shipping cost while ordering. 
Sri Lanka – Domestic           2-4 business day            Please Refer to the shipping cost while ordering. 

*delivery delays may occur. due to any of the reasons mentioned below:

  1. Flight cancellations and technical delays
  2. Customs clearance processes
  3. Adverse weather conditions
  4. Incorrect consignee addresses
  5. Any Political decision or violations 

Shipment confirmation and order tracking

We do send the confirmation along with tracking details 

Customs, duties, and taxes

Customize the following: Trovica (Pvt) ltd (www.offersrilanka.com)  is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Customize the following:Trovica (Pvt) ltd (www.offersrilanka.com) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

Currently we do ship USA, Canada, UK, Europe, Singapore and Malaysia 

Returns Policy

Returns & exchanges
we gladly accept returns, exchanges, and cancellations
Contact Us within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 7 days of purchase


The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

For more information, email support [email protected] or our Hotline / WhatsApp / Viber +94773960733